RPS Communications are the sole UK provider of the reknown European Contact Centre from WICOM of Finland.

 A true contact centre that provides Multi-Channel operability for not only Voice by E-mail, SMS, Fax, Remote Working, Mobile Agent all combined into a software solution that runs in a standard Windows environment with High Availability Controllers to ensure hot automated standby in the event of a failure.

Designed and developed, from conception as a Voice Over IP Contact Centre, the software is fully integrated, providing a comprehensive Reporting facility for In-Bound or Outbound operation complete with tight integration of the industry leading Sytel dialler embedded in the resident software.

Wicom utilises PC based softphones and working with any of today's leading headset providers, maximises desktop space and more importantly vastly reduces building cabling costs.

Home working and remote supervisory capabilities ensure the contact centre can be managed and monitored from remote location on a real time basis.

With over 130 systems deployed across Europe for clients such as Fujitsu, Sanoma, The Fundraising Company, CapGemini, CCC, Wicon's CSS platform provides high reliability across multi-site operations.